Refund policy

Refund & Return Policy

Thank you for shopping with MEVANIQ. We want you to have a positive experience with every order.

Because our products are fulfilled through third-party suppliers and fulfillment partners, including CJdropshipping, returns, refunds, and replacements are subject to the circumstances of your order and the applicable fulfillment partner's policies.

Please read this policy carefully before requesting a return or refund.

1. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incorrect, or with missing items, please contact us as soon as possible.

For eligible issues, we may provide:

  • A replacement at no additional cost

  • A full or partial refund

  • Another appropriate resolution depending on the circumstances

We may ask you to provide:

  • Your order number

  • Your full name

  • A description of the problem

  • Clear photographs of the product and packaging

  • A video showing the problem when necessary

  • Any other information reasonably necessary to verify the issue

Please do not return or dispose of a damaged, defective, or incorrect item until we have reviewed your request and provided instructions.

2. Damaged Products

If your product arrives significantly damaged, please contact us with clear photographs or video evidence.

Depending on the circumstances, an eligible claim may result in a replacement or full or partial refund.

Minor cosmetic issues that do not affect the product's functionality, such as minor scratches, slight wrinkles, or minor packaging imperfections, may not qualify for a refund or replacement.

We recommend contacting us as soon as you discover a problem.

3. Wrong or Missing Items

If you receive the wrong product, wrong variant, or an item is missing from your order, contact us as soon as possible.

Depending on the issue, we may arrange:

  • A replacement

  • A replacement of the missing component

  • A partial refund

  • A full refund where applicable

For certain size or color issues, we may request photographs or measurements to verify the problem.

4. Lost, Delayed, or Undelivered Orders

If your order is significantly delayed, lost, or not received, please contact us so that we can investigate the shipment.

We may review the tracking information and work with our fulfillment and shipping partners to determine the appropriate resolution.

Depending on the circumstances, an eligible order may qualify for a refund or replacement.

Orders affected by an incorrect or insufficient shipping address, refusal of delivery, failure to collect a package, customs issues, or similar circumstances may not qualify for a refund or replacement.

5. Returns for Change of Mind

We do not offer automatic returns or refunds simply because you:

  • Changed your mind

  • No longer want the product

  • Ordered the wrong product

  • Ordered the wrong size or variant

  • Do not like the product

  • Expected the product to look different from the product description

If you still wish to request a return for one of these reasons, please contact us first.

Do not send any product back without receiving written return authorization and return instructions from MEVANIQ.

If a return is approved, the customer may be responsible for the return shipping costs.

6. Return Authorization

All returns must be approved by MEVANIQ before the product is shipped back.

If we approve a return, we will provide you with the applicable return instructions and return address.

Please do not send a product to the address shown on the original shipping package or directly to a CJdropshipping facility unless we specifically instruct you to do so.

Unauthorized returns may not be accepted or eligible for reimbursement.

7. Return Condition

When a return is approved, the product should generally be returned in the condition requested by our support team.

Depending on the reason for the return, we may require the product to be:

  • Unused

  • In its original condition

  • In its original packaging where applicable

  • Accompanied by the relevant order information

Certain products may not be eligible for return because of their nature, customization, hygiene considerations, supplier restrictions, or other applicable restrictions.

8. Order Cancellations

You may contact us to request cancellation of an order as soon as possible after placing it.

If the order has not yet been processed by the fulfillment provider, we may be able to cancel it and issue a refund.

Once an order has entered processing, been shipped, or has been customized or otherwise prepared by the fulfillment provider, cancellation may no longer be possible.

9. Refunds

Once your refund request has been approved, we will initiate the applicable refund through the original payment method where possible.

The time required for the refund to appear in your account may vary depending on:

  • Your payment provider

  • Your bank or card issuer

  • The payment method used

  • Processing times

  • Other factors outside our control

We will notify you when your refund has been processed.

10. Refund Amount

If an order qualifies for a full refund, we will refund the applicable purchase amount according to the approved resolution.

Shipping charges may not always be refundable, depending on the reason for the refund and the circumstances of the order.

For partial refunds, only the approved portion of the order amount will be refunded.

11. Evidence Required for Claims

To protect our customers and prevent fraudulent claims, we may request evidence before approving a refund, replacement, or return.

This may include:

  • Photos

  • Videos

  • Order information

  • Tracking information

  • Screenshots

  • Measurements

  • Packaging photographs

  • Other reasonable evidence

Providing clear evidence can help us process your request more quickly.

12. Circumstances That May Not Qualify

Refunds, replacements, or returns may not be available for certain circumstances, including but not limited to:

  • Buyer remorse

  • Customer ordering the wrong product or SKU

  • Incorrect shipping address provided by the customer

  • Failure to collect a package

  • Refusal of delivery

  • Certain customs-related issues

  • Minor cosmetic imperfections

  • Issues specifically disclosed in the product description

  • Customized or specially prepared products

  • Unauthorized returns

  • Claims submitted outside applicable claim periods

  • Circumstances excluded by our fulfillment partner's applicable policies

13. Return Shipping Costs

If a return is required because we or our fulfillment partner sent an incorrect or defective product, we will review the circumstances and determine the appropriate resolution.

For customer-requested returns, such as change-of-mind or incorrect product selection, the customer may be responsible for return shipping costs.

Never return an item before receiving authorization from MEVANIQ.

14. CJdropshipping Fulfillment

MEVANIQ uses third-party fulfillment services, including CJdropshipping, to process and ship certain orders.

When an order is eligible for an after-sales claim, MEVANIQ may need to submit a dispute through the applicable CJdropshipping system.

CJdropshipping may require evidence such as photographs, videos, customer communications, tracking information, and other order information to review an after-sales claim.

The resolution of a fulfillment-related claim may depend on the evidence provided, the circumstances of the order, shipping information, product type, and the applicable CJdropshipping policy.

15. How to Request a Refund or Return

To request a refund, replacement, or return, contact us at:

Email: mevaniq6@gmail.com

Please include:

  • Your order number

  • Your name

  • The email address used for the order

  • A description of the issue

  • Photos or videos where applicable

  • Any other relevant information

Our support team will review your request and provide the next steps.

16. Policy Changes

We may update this Refund & Return Policy from time to time to reflect changes to our business, fulfillment arrangements, products, or applicable policies.

Any changes will be posted on this page with an updated "Last updated" date.

We encourage you to review this policy periodically.

17. Contact Us

If you have questions about this Refund & Return Policy or need assistance with an order, please contact us:

MEVANIQ

Email: mevaniq6@gmail.com

Website: https://mevaniq.com/

We are happy to review your request and help determine the appropriate next steps.